You may have noticed blogging has been a bit light around here – it’s partly because I’ve been busy but also because our broadband has been extremely rural in recent days – as in, a couple of tin cans and a piece of string would be more effective. Not only does this make blogging painful, but it also makes working very slow as I need to use the internet a lot to check things and it can take a minute to load even a Google search, let alone the results. Add in some tight deadlines, and the fact that I’ve been working flat out for ages and would like to get stuff finished so I can have a break and you can imagine I’m not in the best of moods.
Finally, this evening, I broke down and called our internet provider, who we shall call TenSulp to spare their blushes. As it was warning me that it would take 30 minutes to get through to an adviser, I also loaded up their help pages (having rebooted the router) only to find that – and I’m not making this up – they suggested you watch a video to tell you how to troubleshoot your broadband speed. I tried their online chat but couldn’t connect, so I resigned myself to half an hour listening to blasts from my teenage past (when did I last hear any Human League?) which would have gone better if they’d had the sense to put their annoying ‘sorry you’re having to wait’ message *in between* songs, rather than interrupting just as you were joining in with the harmony bits in the chorus (Don’t you want me whoa-whoa-whooo-oh). Or maybe that’s just me.
Anyway, half an hour later, I get through to an actual human being, praise the Lord. I give our account username, which is in the other half’s name, and the password, and then he asks me to confirm my name, which I do. And then he tells me that having had to sit through half an hour of Eighties hits notwithstanding, he can’t talk to me about our account because it is not my account, it’s the other half’s account. And when I protest as mildly as I can manage that this is insane, he plays his trump card
‘It’s the data protection act. If I talked to you about this account and your name’s not on it I could end up in prison’
It appears that the state or otherwise of our router, any fault on our line, or any technical issues affecting the exchange which might be making our internet pigging slow are now considered the other half’s private business and anyone else living in the house, including the person who has spent the last 48 hours grinding her teeth as the little thing on the browser goes round and round and round for the better part of an afternoon, must not be told anything about such intimate matters.
Either that or the Data Protection Act, like ‘Health and Safety’ and, indeed, the Human Rights Act, has become the catch all reason why nobody can do anything at all that they don’t particularly feel like doing. Any lawyers out there care to give me a second opinion on that?
At the very least, I do think that TenSulp should think to mention this little fact every time they interrupt their music, so that I don’t waste half an hour of my life getting a nasty earworm (You’d better change it back or we will both be sorry … ) to no purpose.
As it is, if it wasn’t for the fact that TenSulp and their sister company TB are the only broadband providers on our exchange apart from KlatKlat (who merrily overcharged us for months when they took over our previous providers), I’d be cancelling our account as soon as I could and taking our custom elsewhere. And then I’d take great pleasure in ringing them up by explanation and giving them the whole extended Human League remix down the line. With harmonies. (But now I think it’s time I lived my life on my own… I guess it’s just what I must do)
And if that’s not a violation of all sorts of Health and Safety at work directives then it’s definitely in breach of their human rights.
But oh it would feel good.